At Iron Fitness World, we are committed to providing elite-level support for your fitness journey. Whether you have a question about our 7.0 AT Treadmills, need help tracking an order, or require technical assistance with your equipment, our team is ready to help.
Customer Support
For general inquiries, order status, and product questions:
- Email: support@ironfitnessworld.com
- Phone: (512) 304-7892
- Hours: Mon - Fri: 8:00 AM - 6:00 PM (CST)
Technical Service
For warranty claims, replacement parts, and assembly help:
- Email: service@ironfitnessworld.com
- Phone: (512) 304-7892 (Ext. 2)
- Hours: Mon - Fri: 9:00 AM - 5:00 PM (CST)
Visit Our Headquarters
While we primarily operate online to bring you the best prices, our corporate office and main distribution hub are located in Austin, Texas.
- Iron Fitness World
- 4821 Ironwood Drive, Suite 110
- Austin, TX 78701
- United States
Frequently Asked Questions
Before reaching out, you might find a quick answer in our self-service resources:
- Order Tracking: Check your email for your tracking number or log into your account.
- Returns: Visit our Refund & Return Policy page to start a request.
- Manuals: Digital copies of product manuals are available on each individual product page.
- Financing: We offer 0% APR options for qualifying customers through our checkout partners.
Send Us a Message
Have a specific question? Fill out the form below (if available on your site) or email us directly. We typically respond to all inquiries within 24 business hours.
"Our mission is to provide equipment that goes the distance. If you aren't 100% satisfied with your experience, please ask for a manager when you call or email, and we will make it right."
— The Iron Fitness World Team
Last Updated: February 22, 2026
