1. What is the difference between the Studio Series and GO Series treadmills?

The Studio Series (like the 7.8 AT) is designed for high-intensity, app-based training with rapid-sync motors and quick-dial controls. The GO Series (like the T101) focuses on simplicity, durability, and value for walkers and casual runners who want a reliable, straightforward workout.

2. Does your equipment connect to fitness apps like Peloton or Zwift?

Yes! Most of our advanced cardio equipment features Connected Tech via Bluetooth. This allows you to stream classes from apps like Peloton, Zwift, or Studio.live on your tablet or phone and sync your workout data directly to the machine or your Apple Watch.

3. Do you offer financing options?

Absolutely. We offer financing as low as 0% APR for qualifying customers through our partnership with Bread Pay®. You can check your eligibility at checkout without affecting your credit score.

4. How does "Curbside Delivery" work for large equipment?

For freight items like treadmills and rowers, the carrier will deliver the machine to the curb or the end of your driveway. You are responsible for moving the unit into your home. We recommend having at least two people available to help, as these machines are heavy and built for stability.

5. Can I pay for someone to assemble my equipment?

Yes, we offer Expert Assembly services. If you select this option at checkout, a professional technician will deliver the unit to your room of choice, assemble it, test it for performance, and remove all packaging materials for a worry-free experience.

6. What is your return policy if I don't like the machine?

We offer a 100% Guarantee within 30 days of delivery. If you aren't satisfied, you can return the item in its original condition. Please note that return shipping fees and a 15% restocking fee may apply for large equipment returns due to "customer remorse."

7. How often do I need to lubricate my treadmill belt?

To keep your treadmill running smoothly, we recommend lubricating the belt every 150 miles or every 3 months, whichever comes first. We sell Silicone Lubricant 3-Packs and Lube-N-Walk Kits specifically designed for our machines.

8. Do you ship to Alaska, Hawaii, or internationally?

Currently, our standard shipping rates apply only to the Continental United States. For shipping to Alaska, Hawaii, or Canada, please contact our support team at shipping@ironfitnessworld.com for a custom freight quote.

9. What happens if my machine arrives damaged?

If you notice visible damage to the box upon delivery, please note "Damaged" on the delivery receipt before signing. Contact us immediately at support@ironfitnessworld.com with photos of the damage, and we will arrange for a replacement or repair at no cost to you.

10. Where can I find the serial number for my equipment?

The serial number is typically located on a white sticker on the main frame of the machine, near the power cord inlet or the base of the uprights. You will need this number to register your warranty or request technical service.

Still have questions? Our Austin-based team is ready to help.

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